Privacy Policy

Extreme Casino respects your privacy and aims to handle personal information responsibly. This Privacy Policy explains what information an online casino site may collect, why it may be used, how it may be shared and stored, and how players in Australia can exercise their data rights.

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Information we may collect

When you use Extreme Casino, create or manage an account, contact support or interact with the website, we may handle information that relates to you. The information collected depends on the services you use, the features available on the website and the checks that may be required before certain activities can be completed.

Contents

Account and identity information

This may include details such as your name, date of birth, contact details, account username, residential information, account preferences and records of your communications with us. We may also collect information needed to confirm that an account belongs to the person using it and that the account details are accurate.

Verification and compliance information

For verification, security and anti-fraud purposes, we may request documents or information that help confirm your identity, age, location or payment ownership. This can include identity documents, proof of address, payment verification details and other information reasonably required for account checks. We only seek information that is relevant to the purpose of the check.

Payment, transaction and gaming records

We may handle records about deposits, withdrawals, payments, account balances, activity on the website and other transactions connected with your account. These records help us operate account services, investigate unusual activity, answer questions, keep accurate financial records and meet applicable obligations.

Technical and usage information

When you visit or use the website, technical information may be collected automatically. This can include your internet protocol address, browser type, device type, operating system, language settings, approximate location, pages viewed, access times, referring pages and information about how you use the website. Cookies and similar technologies may also provide information about your preferences and activity.

To create, maintain and operate your account.
To provide requested services and respond to support enquiries.
To verify identity and account information.
To help prevent fraud, unauthorised access, money laundering and other prohibited activity.
To process and reconcile payments and transactions.
To meet legal, regulatory, security and record-keeping obligations.
To improve website performance, user experience and service security.
To send marketing communications where you have provided consent or where otherwise permitted.

How we use and share information

Personal information is used for the purposes described in this Privacy Policy, for purposes explained when information is collected and for purposes reasonably connected with providing an online gambling service. We aim to collect information that is relevant to those purposes and to avoid using it in ways that are incompatible with them.

Information may be accessed by personnel and service providers who need it to perform their functions. Depending on the service involved, this may include providers that support website hosting, information technology, customer support, payment processing, identity verification, security, fraud prevention, analytics, communications and other operational services. These providers should only handle information as needed for their assigned services and in accordance with appropriate confidentiality and security arrangements.

We may also disclose information where disclosure is reasonably necessary to protect the website, players or other people, investigate suspected misuse, enforce applicable terms, recover amounts owed, respond to a lawful request or comply with a legal obligation. Information may be shared with relevant authorities or professional advisers where this is required or permitted. We do not treat personal information as a resource to be sold for unrelated purposes.

Security and storage

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, alteration and disclosure. Security measures may include access controls, authentication procedures, secure transmission, monitoring and staff or supplier obligations relating to confidentiality. No website, electronic transmission or storage system can be guaranteed to be completely secure, so players should also protect their passwords, devices and account access details.

Information may be processed or stored using service providers located in Australia or other countries, depending on the service being provided. Where information is handled by another organisation, reasonable steps may be taken to require suitable confidentiality and security protections. The location and method of storage can change as technology, suppliers and operational requirements develop.

How long information is kept

We keep personal information for as long as it is reasonably needed for the purposes described in this policy, including account administration, dispute handling, security and record keeping. Some account, identity, payment and transaction records must be retained for a period required by law even after an account is closed. When information is no longer required, it may be securely deleted, destroyed or anonymised, subject to technical, legal and operational considerations.

Cookies and similar technologies

Extreme Casino may use cookies and similar technologies to help the website function, remember selected preferences, maintain secure sessions, understand website usage and improve performance. Some cookies may be necessary for core features, such as signing in, navigating between pages or protecting an account. Other cookies may support analytics, personalisation or marketing, depending on the features in use and the choices available to you.

Cookies are small files or data elements stored on your device by a website. They may be session-based and removed when your browser closes, or they may remain for longer so that the website can recognise certain preferences when you return. Similar technologies may collect technical or usage information without storing a traditional cookie.

You can manage, block or delete cookies through your browser settings. Your browser may allow you to receive a warning before a cookie is stored or to reject certain categories of cookies. If you disable cookies, some website functions may not operate correctly, and you may need to repeat preferences or sign-in steps. Changing browser settings does not necessarily remove information already collected before the change.

Where marketing communications are sent, you can withdraw your marketing preference by using an available unsubscribe option or by contacting us. Withdrawing consent to marketing does not necessarily affect non-marketing messages that are needed for account security, transactions, service updates or legal purposes.

Your privacy rights and how to contact us

Depending on your circumstances and applicable privacy requirements, you may have rights relating to the personal information we hold about you. These rights can include asking for access to your information, requesting correction of information that is inaccurate or incomplete, requesting deletion of information that is no longer required, and withdrawing consent to marketing communications.

Making a data request

To exercise your data rights, contact support@extremecasino.wtf and explain what you are requesting. You may ask to access your personal information, correct your details, delete information that can lawfully be deleted, or withdraw consent to marketing. Please include enough information for us to understand and process the request. We may need to confirm your identity before providing information or making changes, so that personal information is not disclosed to the wrong person.

Access: ask what personal information is held about you and, where appropriate, request a copy or explanation of that information.
Correction: tell us which information is incorrect, incomplete or out of date and provide the preferred correction where possible.
Deletion: ask for personal information to be deleted where it is no longer needed and where deletion is legally available.
Marketing consent: withdraw permission for promotional communications at any time. You may still receive essential account, security or service messages.
Queries or complaints: contact support@extremecasino.wtf if you have a question about how your information has been handled.

Some requests may be limited or refused where information must be kept for legal, security, fraud prevention, dispute resolution or other legitimate reasons. For example, closing an account or requesting deletion does not necessarily allow records that are required by law to be removed immediately. Where a request cannot be completed in full, we aim to explain the reason in general terms and consider whether another lawful solution is available.

Updates to this policy

This Privacy Policy may be updated when our services, technology, information practices or legal requirements change. The latest version will apply from the date it is made available on the website. We encourage players to review this page from time to time, particularly before continuing to use account or website services after a material update.